Frequently Asked Questions

I’m experiencing difficulties placing an online order and checking out

Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.

How do I print my email voucher?

Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

What delivery and postal options do I have?

Gift Vouchers can be emailed free of charge.
If choosing the postal option vouchers can be mailed 1st class in a gift wallet for £5.95.

Please note that all postal vouchers are dispatched from the United Kingdom.

For international postage outside of UK and Channel Islands, please contact the venue directly to arrange international surcharge payments.

I’ve received my voucher, and there is a mistake on it, can I get it amended?

Yes please do contact us, we can amend or re-issue a voucher.

I’ve lost my voucher, can I still make a booking?

Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

Can I extend or refund my voucher?

Vouchers cannot be refunded, we may be able to extend please contact us to arrange.

I have only part used my voucher, can I carry forward the balance?

Gift vouchers are for a single transaction unless otherwise specified.

How do I redeem my voucher?

Prior booking is essential please contact us on the following numbers:

Somerville Hotel - 01534 741226 Golden Sands Hotel - 01534 741241 Hotel Cristina - 01534 758024